Shipping/Returns

Shipping Policy

  • Vetpinman ships all orders UPS or USPS. Every product we ship is packed according to shipping standards and insured for the value of the product. Since we ship according to standards all shipping claims will be brought directly to UPS. Please contact us with any questions regarding this. See Shipping Damages for more information.
  • We also use USPS Priority Mail on lighter shipments. However there is no tracking number for these packages.
  • We strive to ship our products within 1-2 business days. If an order is placed early in a business day it usually ships out same day. If a partial order is shipped separately or backordered you will be emailed with additional tracking numbers or notified of the backorder date and when the item is expected to ship.
  • Orders will not be processed on weekends or holidays.
  • As soon as your product has been shipped you will be sent an email containing the tracking number. You can also track your shipping in order tracking on our website. This will allow you to track your product quickly and easily over the internet or by phone. 

Refund Policy:

We will refund the purchase price (not including shipping & handling) for any item returned within 7 days that does not meet your expectations as long as the item has not been damaged due to normal use.

Shipping Damages:

  • All products are inspected before being shipped, but damages may occur during shipping.  If product is received damaged, it must be reported to the shipping company – usually UPS or USPS – within 24 hours.  All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials.  Please notify us of the damage after you have reported the claim to the shipping company. Upon receiving credit from the carrier, the product will be re-shipped.
  • Of course if the incorrect product is shipped, or the product is defective, we will correct it.

Shipping & Handling:

Domestic and APO/FPO                                                       
Under $15.00 . . . . . $4.95   
$15.00 to $25.00 . . . $5.95                                                                               
$25.01 to $35.00 . . . $6.95                                                                              
$35.01 to $50.00 . . . $7.95
$50.01 to $75.00 . . . $8.95             
$75.01 to $100.00  . . $9.95             
$100.01 to $150.00 . . $10.95
$150.01 to $200.00 . . $11.95                                                                                                     
Over $200.00 . . Call/Email for Rates


Return Policy:

It is the policy of VETPINMAN.COM that if you are dissatisfied with our product return it for a full refund. Merchandise must be returned as delivered and cannot be worn or used in any manner. In addition, all returns must be within 15 days of the date it was shipped. The cost of the merchandise will be refunded minus Shipping and Handling charges. Shipping and Handling charges will be returned if error was made by VETPINMAN.

Simply return the item to:

VETPINMAN.COM
PO BOX 65
NEW BRIGHTON, PA 15066

Once we receive the item we will credit back your charge card or other means of payment.

If you have any questions on this subject please contact us by sending an email to Support@vetpinman.com.


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